How To Set Up Product And Platform Types For Service Requests Or Knowledge Management Solutions
(Doc ID 292924.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Support - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Oracle Knowledge Management - Version 11.5.8 to 12.2 [Release 11.5 to 12.2]
Oracle Teleservice - Version 11.5.8 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
How do you set up Product and Platform Types to appear in the LOV for KM Solutions, Service Requests, or the Customer Support Agent Dashboard?
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