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iSupport: How To Setup Default View For All Users? (Doc ID 292927.1)

Last updated on MAY 16, 2023

Applies to:

Oracle iSupport - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

How to create a view in iSupport to default to all users?
Steps
Login to  "isupport employee user" responsibility 
go to iSupport-->Support-->View/Update Service Request. 
able to create a view for this user. 
Without creating any views, there is a view being defaulted out of the box since only certain fields are being displayed .Need to be able to create a new view or modify this existing one.

Solution

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