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The Service Contracts Quick Menu Shows Service Quick Menu Items (Doc ID 293013.1)

Last updated on AUGUST 16, 2022

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When trying to use the OKS Quick Menu functionality by navigating (on a Service Contract) to: Tools > Quick Menu, it brings up the 'wrong' menu. There are several items listed on the menu:

Manage Critical Customer
Maintain Relationship Plans
Create Fulfillment request
Search Knowledge Base
View Customer Product
Maintain Systems
Contact Center
Service Request
Depot Repair

When you click on any of these items you receive the following error:

Function not available to this responsibility. Change responsibilities or contact your System Administrator.

Changes

The Quick Menu functionality in OKS was added via patch 3642339.

Cause

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