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Workflow Mailer Is Not Coming Up Post R12.2.11 Upgrade Fails with java.lang.NullPointerException error (Doc ID 2930325.1)

Last updated on FEBRUARY 24, 2023

Applies to:

Oracle Workflow - Version 12.2 and later
Information in this document applies to any platform.
Workflow Service Container are activated .
Seeded Workflow mailer and custom workflow mailers not starting

Symptoms

On : 12.2.11 version, On Production

When attempting to start workflow mailer following error occurs.

ERROR
-----------------------

thread,5,main]:10.47.11.234:96267:1676854977064:10:ERROR:[SVC-GSM-WFMLRSVC-4523622 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:515)
at oracle.apps.fnd.wf.mailer.Mailer.validateParameterValues(Mailer.java:958)
at oracle.apps.fnd.cp.gsc.SvcComponent.performValidateParameterValues(SvcComponent.java:233)
at oracle.apps.fnd.cp.gsc.SvcComponent.start(SvcComponent.java:314)
at oracle.apps.fnd.cp.gsc.SvcComponentContainer.handleComponentEvent(SvcComponentContainer.java:2223)
at oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(SvcComponentContainer.java:301)
at oracle.apps.fnd.wf.bes.DispatchThread.run(Unknown Source)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

a. Login to OAM Sitemap > Service Components> select Workflow Notification Mailer >
b. Click on start

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send/receive workflow mails

Changes

 E-business suite upgrade from 12.1.3 to 12.2.11

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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