Opening Customer Page in Multiple Browser Sessions Causing Error Stale Data
(Doc ID 2931990.1)
Last updated on APRIL 03, 2023
Applies to:
Oracle Receivables - Version 12.2 and laterInformation in this document applies to any platform.
Symptoms
Problem Statement:
While updating customers in different tabs, the following error is received in customer page:
-----------------------
Error: Stale Data
The requested page contains stale data. This error could have been caused through the use of the browser's navigation buttons (the browser Back button, for example).
Cause:
The number of displayed records, 4, exceeds the actual number of records, 2, in view object AcctOviewAM.HzPuiAcctSiteAM.HzPuiAcctSitesTableVO. Some of the displayed may have been deleted.
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Using Receivables Manager Responsibility
2. (N) Customers > Create/Maintain Customers > right click on Customers and open in a new tab
3. Query a customer > Click on View Details Icon and make a change (Ex. modify the Customer Status field) > Save
4. Open customer search form in a new tab again (from the first home tab) and search a different customer
5. Click on View Details Icon on Account > make a similar change > Save
6. Switch to the previous customer search tab and modify some values (Ex: Eliminations Dept) and click Save
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |