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Termination Quote Acceptance Workflow Is Failing With Error Message -User Defined Exception When Service Line Exists On the Contract. (Doc ID 2932026.1)

Last updated on MARCH 01, 2023

Applies to:

Oracle Lease and Finance Management - Version 12.2.11 and later
Information in this document applies to any platform.


On : 12.2.11 version, Asset Management

Termination Quote Acceptance Workflow is failing when Service Line exists

OKL - AM : Termination Quote Acceptance

Error Details:
Failed Activity Update Quote Status
Activity Type Function
Error Name 1
Error Message User-Defined Exception
Error Stack OKL_AM_QUOTES_WF.update_quote_status(OKLAMPPT,, 336503, RUN) Wf_Engine_Util.Function_Call(OKL_AM_QUOTES_WF.update_quote_status, OKLAMPPT,, 336503, RUN)

The issue can be reproduced at will with the following steps:
1)(R)Lease Super User-->(N) Lease --> Check for a Contract that has an Service Lines
2)Create and approve the quote on Asset Line
3)Accept the quote
4)Check for Termination Quote Acceptance Workflow status




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