R12: AP: RCA of Invoice Approval Process Going Into Loop After Upgrading to 12.2.x from 12.1.3
(Doc ID 2933115.1)
Last updated on MARCH 07, 2023
Applies to:
Oracle Payables - Version 12.2 to 12.2.12 [Release 12.2]Information in this document applies to any platform.
Purpose
Few invoices are struck in invoice approval process as the below query is running in loop. Due to this loop Workflow Background Process runs for long and several other invoices are struck in Deferred Queue.
When the approval process is force stopped for problematic invoices,workflow background process completes fine for other invoices. This started happening after upgrading to 12.2.x from 12.1.3.
This document helps in knowing the steps used to find the cause of few invoices being struck in invoice approval process after upgrading to 12.2.x.
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| References |