Scanned Account Number in Miscellaneous Transaction Form in Mobile Apps Is Being Truncate to 40 Characters Resulting in "No Data Found" Error (Doc ID 2933751.1)

Last updated on MARCH 12, 2023

Applies to:

Symptoms

When performing a miscellaneous receipt in Mobile Apps (in form Misc Rcpt Txn),
an account number greater than 40 characters is scanned from a bar code into the Acct field.
After scanning, the following error is displayed even though the account number is valid:

Reviewing the 'Field Detail Page' shows the account number has been truncated to 40 characters
and so the account number cannot be found as it is not longer a valid account. Entry of the same
account number into the non Mobile version of the form in Inventory does not truncate the account number.

Steps

Cause

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