R12 :AP: Not Printing Correct Checks On Printer When Payment Instruction Prints From Payment Manager (Doc ID 2933913.1)

Last updated on MARCH 14, 2023

Applies to:

Symptoms

When ever a payment process request prints checks from a payment batch it also prints one check from previous batch and skips the last check from current batch.

STEPS
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The issue can be reproduced at will with the following steps:

1. Create an invoice , validate and approve (Payables Manager --> Invoices --> Enter --> Invoices
2. Submit a payment process request  (  Payables Manager --> Payments --> Entry --> Payments Manager)
3. Once the Format Payment Instructions is complete it send the Check printing to network printer
4. When the printed checks are verified the correct check number is not printed.
 

Due to this issue , there are lot of check wastage as each time a batch of check is printed the first check is the last document on the printer queue and the last document on the current batch is missed, and again when the next batch is printed , the last document from previous batch is printed and the last document from current batch is missed.

Changes

Cause

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