Merged Customer Primary Phone Number Not Displaying In Sales Dashboard View (Doc ID 2934670.1)

Last updated on APRIL 25, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
Merged Customer Primary Phone Number Not Displaying in Sales Dashboard View

Contacts phone numbers added through customer merge with a primary flag are not populating on either the ‘Contacts’ tab nor in the Contact ‘Identifying Address’ information’ in Sales User -> Customers -> Contacts


EXPECTED BEHAVIOR
-----------------------
Expect to see merged customer primary phone numbers in the Sales Dashboard

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Customer Merge form and merge any two selected organizations
2. Navigate to Sales Dashboard
3. Query for the newly created merged customer and notice that the contact phone number is missing

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.