Workflow Background Process Does Not Complete / Infinite Loop When Order Has Open Billing Plan Line(s) And Latest Billed Date Is In The Past
(Doc ID 2935802.1)
Last updated on MAY 01, 2023
Applies to:
Oracle Order Management - Version 12.2 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.12 version, Transaction Fulfillment
ACTUAL BEHAVIOR
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Workflow Background Process Does Not Complete / Infinite Loop When Order Has Open Billing Plan Line(s) And Latest Billed Date Is In The Past(see ER# 22306097)
Workflow background process did not run in past then subsequent workflow background process keep on
executing the close_header activity as its past due.
Due to this workflow does not progress.
EXPECTED BEHAVIOR
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Workflow Background Process should complete when the Open Billing Plan Line(s) And Latest Billed Date Is In The Past
STEPS
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The issue can be reproduced at will with the following steps:
1. Create orders having recurring billing data
2. When last billed date is more than 30 days in the past (possibly because the Workflow Background Concurrent was not running for a month, e.g. on a test system) the code in procedure OE_Close_WF.close order gets into an infinite loop due to incorrect code
3. see that Workflow is in Infinite Loop
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |