Included Child Item Lines of a Model are Stuck in 'Shipped' and 'Awaiting_Fulfillment' Status Even Though the Delivery Details are OM Interfaced and INV Interfaced (Doc ID 2937566.1)

Last updated on FEBRUARY 27, 2025

Applies to:

Symptoms

Included Child Item Lines of a Model are Stuck in 'Shipped' and 'Awaiting_Fulfillment' Status Even Though the Delivery Details are OM Interfaced and INV Interfaced. 
The quantity and actual shipment date on the order line is also updated. Line workflow is stuck at Ship Line activity in Notified and Fulfillment Fulfill Notified.

The issue is not reproducible at will but can be verified for an impacted order by following below steps
1. Responsibility: Order Management Super User
2. Order Organizer > Query Sales Order: nnnnn793
3. Header: Booked
4. Included Child Item Lines (see examples)
    1.1 . Awaiting Fulfillment
    1.1..1 Awaiting Fulfillment
    1.2..2 through 1.2.5 Shipped
    2.1..5 Closed
    3.1..5 Shipped
5. Delivery Details
  Multiple lines a Shipped, OMI Flag Y and INI Flag Y


 

Cause

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