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Settlement Tab Under Claims Shows Two Credit Memo Settlements With Wrong Amount (Doc ID 2939560.1)

Last updated on JUNE 25, 2024

Applies to:

Oracle Trade Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, CLAIMS

ACTUAL BEHAVIOR
---------------
Settlement tab under claims shows two credit memo settlements with wrong amount


EXPECTED BEHAVIOR
-----------------------
Expected to show correct amounts

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R)Oracle Trade Management-->(N)Create Claims

2.Claim is processed with two offer codes

3.Claim is settled using credit memo on account,.

4.The A/R transaction created showing correct value but the claim > claim details > settlement tab showing wrong value of the amount



Cause

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In this Document
Symptoms
Cause
Solution
References


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