G-Invoicing: Intragovernmental Transactions (IGT) Order Was Not Pushed to G-Invoicing After the Order Acceptance By The Servicing Agency (Doc ID 2940423.1)

Last updated on APRIL 06, 2023

Applies to:

Symptoms

An Intragovernmental Transactions (IGT) Order was accepted by the servicing agency but the order was not showing up in G-invoicing system as the Intragovernmental Orders Interface Program errored.

The message in the log file: 'Exception raised in interface Connection timed out (Connection timed out)'

Steps to Reproduce
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1. Order is approved and processed on the Treasury site
2. Submitted Intragovernmental Orders Interface push program errors.
3. Order is not found when expected in G-Invoicing
4. Rerunning the Intragovernmental Orders Interface does not pick up the expected order.

Changes

Cause

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