R12:CE:Unable To Update Branch Details Due To Invalid Branch Type, Error-"You have encountered an unexpected error. Please contact the System Administrator for assistance."
(Doc ID 2940572.1)
Last updated on FEBRUARY 11, 2025
Applies to:
Oracle Cash Management - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]Information in this document applies to any platform.
Symptoms
When attempting to update bank branch details, clicking on update icon below error is thrown
You have encountered an unexpected error. Please contact the System Administrator for assistance.
EVENT:[ce.bankaccount.webui.BranchInfoCO]:OAF LOG: Event : Call Process Request, in: oracle.apps.ce.bankaccount.webui.BranchInfoCO: Entering Process Request
UNEXPECTED:[fnd.framework.OAException]:Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.lang.NullPointerException;
UNEXPECTED:[UNEXPECTED_OA_EXCEPTION: user name = <USERNAME>: responsibility name = <RESPONSIBILITY_NAME> root region = /oracle/apps/ce/bankaccount/webui/BranchInfoPG transaction id = 99999999]:oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.lang.NullPointerException;
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:661)
....
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.ce.bankaccount.webui.BranchInfoCO.processRequest(BranchInfoCO.java:105)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:645)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1503)
UNEXPECTED:[fnd.framework.OAException]:Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.lang.NullPointerException;
UNEXPECTED:[UNEXPECTED_OA_EXCEPTION: user name = <USERNAME>: responsibility name = <RESPONSIBILITY_NAME> root region = /oracle/apps/ce/bankaccount/webui/BranchInfoPG transaction id = 99999999]:oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.lang.NullPointerException;
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:661)
....
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.ce.bankaccount.webui.BranchInfoCO.processRequest(BranchInfoCO.java:105)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:645)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1503)
The issue can be reproduced at will with the following steps:
1. Cash Management responsibility >Setup>Banks
2. Select the Manage Banks and Branches
3. Search for the bank and the branch
4. In the Manage Banks and Branches: Bank Branches click the Update Branch pencil icon.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |