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Cannot Navigate To Service Contact Details - Getting Error: APP-ONT-251170: Contract Details form can be opened for Service items only (Doc ID 2940729.1)

Last updated on JANUARY 17, 2024

Applies to:

Oracle Service Contracts - Version 12.2.8 and later
Oracle Order Management - Version 12.2.8 and later
Information in this document applies to any platform.


User is adding a Subscription item to a sales order using a configured model.

When user clicks on action button and open the Service Contract Details form, the following error occurs:

APP-ONT-251170:Contract details form can be opened for service items only.


The issue can be reproduced at will with the following steps:

1. Login with Responsibility: Service Contracts Manager

2. Navigation: Create a sales order with Subscription item and go to Action button

3. Click on Service Contract Details.


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