After Buyer Accepts a Change Request the Purchase Order Is Not Emailed to the Supplier As Expected (Doc ID 2942012.1)

Last updated on APRIL 16, 2023

Applies to:

Symptoms

After a Requisition Change Request is Accepted by the Buyer, the email to the supplier with the new Purchase Order (PO) is not emailed to the supplier.   

When the PO was originally created the PO was communicated via email to the supplier so after a change request the expectation is the revised PO will also be emailed.

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1) Set profile "PO: Default Communication method from document" = Yes at Site level
2) From Purchasing responsibility or iprocurement, create Requisition that will get created into a PO
3) From AutoCreate form or using the Document Builder in Oracle Purchasing responsibility create Purchase Order from this Requisition and save. This needs to be for a supplier that does not default email address in the Email Address field.
4) On the PO click Approve, and enter desired email address in the Email Address field and Submit PO for approval.
5) Once the PO is approved the Purchase Order is emailed to the email address entered in step 4) above.
6) From iProcurement in the Requisitions section click on the Change button for the Requisition and complete steps to enter this change. 
7) Once the change request is submitted and accepted by the Buyer see that the email is not sent to the supplier as it was in step 5) above.   This is the issue. 

 

Cause

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