Loan Balance Update Program Including Tax Adjustments Made on Principal Invoices in the Principal Balance Calculations Causing the Balance to be Incorrect and Lower than Expected (Doc ID 2942558.1)

Last updated on APRIL 14, 2023

Applies to:

Symptoms

On : 12.2.5 version, Customer Service

ACTUAL BEHAVIOR
---------------
Find that the Loan Balance Update Program is including Tax Adjustments made on Principal Invoices in the principal balance calculations causing the balance to be incorrect and lower than expected.

EXPECTED BEHAVIOR
-----------------------
Expect the program to exclude the tax adjustment.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using lease center agent responsibility, navigate to lease center search.
2. Query a contract and process a Principal Paydown. The unscheduled principal payment invoice was generated in AR.
3. The AR Invoice has Tax.
4. Navigate to AR Adjustment functionality to adjust off the Tax.
5. Run loan balance update program and notice that adjustment amount is now being used in the Principal Balance calculations which should not be the case as the Tax and it's adjustment are not Principal.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.