Unable to Update Service Requests (Create Task) after Restricting SR Update from SR Status Form
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 11.5.9 to 12.2.5 [Release 11.5 to 12.2]
Information in this document applies to any platform.
You have set up a Service Request Status which has the Service Request Status Restrictions flags marked as follows:
. Disallow Request Update: checked
. Disallow Task Update: unchecked
After saving a Service Request with this status, you are unable to create a new Task for the Service Request.
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