Unable to Update Service Requests (Create Task) after Restricting SR Update from SR Status Form

(Doc ID 294267.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.9 to 12.2.5 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

You have set up a Service Request Status which has the Service Request Status Restrictions flags marked as follows:
  . Disallow Request Update: checked
  . Disallow Task Update: unchecked

After saving a Service Request with this status, you are unable to create a new Task for the Service Request.

Solution

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