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OTM Custom Actions on Action Definition 'RUN_AGENT_GTM_CONTACT' Is Unavailable for Tagging on GTM_CONTACT Screensets (Doc ID 2943164.1)

Last updated on APRIL 24, 2023

Applies to:

Oracle Transportation Management - Version 6.4.3 and later
Oracle Transportation Management Cloud Service - Version 19.3 and later
Information in this document applies to any platform.


Customer has created Custom Actions based on Action Definition RUN_AGENT_GTM_CONTACTNow, they are trying to add that on a Custom screenset copied from PUBLIC screenset GTM_CONTACT.

However, on those custom screensets when they are trying to add the action created in the above step- it is showing There are no available actions to add.


One can face the same challenge if the custom action is created on action definition as RUN_AGENT_CONTACT and trying o map that on a screenset based on GTM_CONTACT_SCREENING_BOARD or GTM_CONTACT.





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