G-Invoicing: Order Attachments Entered by the Servicing Agency Are Not Pulled Into EBS Application showing Error "There are no pending servicing agency attachments for this order" (Doc ID 2944127.1)

Last updated on APRIL 21, 2023

Applies to:

Symptoms

When trying to pull the SFO IGT Order attachments, entered in G-Invoicing by the Servicing Agency into EBS, getting the following error

Error:

There are no pending servicing agency attachments for this order

STEPS

The issue can be reproduced at will with the following steps:

1. Login to G- Invoicing system.

2. Create and approve an IGT Order by the Servicing Agency.

3. IGT Order is in a status of ‘Shared with Requesting’.

4. Navigate to Servicing Agency -> Attachments page shows three attachments entered by the Servicing Agency.

5. Login to the Purchasing responsibility

   Navigate to Reports -> Schedule Request

6. Submit Intragovernmental Orders Interface Program with Request Type 'Get Order by ID' and Pull IGT SFO order to EBS

7. Login to the Purchasing responsibility

    Navigate to Buyer Work Center -> Awards -> IGT Orders.

8. IGT Order created in INCOMPLETE without attachments.

9. Submit Intragovernmental Orders Interface Program with Request Type 'Get Order Attachments' and Pull IGT SFO Attachments to Oracle 

10.No attachments imported in EBS at this point.

11.Enter all the information in this ‘Incomplete’ document and approve the document by the Program Office and Funding Office.

12.Approve the document.

13.Try to pull attachments by selecting 'Pull Servicing Agency Attachments' from actions dropdown list.

14.IGT Order Headers page shows the error

Cause

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