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Ship Fulfillment (CSICSOFL) Transactions are Stuck in Error With Blank Error Message (Doc ID 2944442.1)

Last updated on APRIL 25, 2023

Applies to:

Oracle Installed Base - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On 12.2.9,

Ship Fulfillment transactions are stuck with PROCESSED_FLAG = E in csi_txn_errors table and there is no error message populated.
Issue is happening for orders created with a UOM different from primary UOM defined for item and no UOM conversion is defined.

Steps:
=====
1. Create a sales order with a different UOM from the one setup for the item and proceed till fulfillment.
2. Interface to Install base by running Interface Install Base Lines program
2. Fulfillment transaction is stuck in csi_transactions_interface and csi_txn_errors with NULL error message

Business Impact
====================
Transactions are ending in error but blank error messages are making it difficult for users to understand and fix the issue

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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