Shipping Transaction Backorderd, With Incorrect Quantity for Reservation - Order Line Invoice_hold (Doc ID 2945326.1)

Last updated on APRIL 27, 2023

Applies to:

Symptoms

Sales Order nnnnnnn showing split line as Awaiting_Invoice with "Invoice Hold" status.

EXPECTED BEHAVIOR
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Expecting the order line to progress successfully so invoicing could be created.

STEPS
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1. Responsibility: Order Management Super User
2. Order Organizer > Query Quick Sales Order nnnnn206
3. Header: Booked
4. Lines:
     1.1 > Qty nnn.6 > UOM: FT > Awaiting_Invoice
     1.2 > Qty nnn.1 > UOM: FT > Awaiting_Invoice
     1.3 > Qty nnn.3 > UOM: FT > Awaiting_Invoice > Invoice Hold
5. Shipping Transactions
  Delivery Detail ID: nnnnn40 > Line Status: Backordered > Next Step: Pick Release > Line 1.3 (split) Qty nnn.3

Cause

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