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ATO Model Lines Stuck in Awaiting Fulfillment Status Due to Options Lines Workflow Stuck at Schedule Eligible Activty Despite Scheduled Status Showing as Scheduled (Doc ID 2946179.1)

Last updated on AUGUST 15, 2024

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

 ACTUAL BEHAVIOR

Config and model lines are stuck in an Awaiting Fulfillment status and will not progress on to invoicing.


EXPECTED BEHAVIOR

Expectation is that lines fulfill and progress to invoicing and then closure since they have shipped and interfaced successfully.


STEPS

Issue cannot be reproduced at will.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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