My Oracle Support Banner

Task Is Not Getting The SR Address When Task Is Auto-Created Based On SR Status Transition (Doc ID 2947613.1)

Last updated on MAY 15, 2023

Applies to:

Oracle Teleservice - Version 12.2.11 and later
Information in this document applies to any platform.

Symptoms

Task is not getting the SR address when a Task is auto created based on SR status transition. When users create task manually on the SR, task has the address but when they autocreate task on the SR , the task does not show address on the Dispatcher Grid.

Steps
(R) Service
(N) Service Requests > Find/Create Service Requests
Create SR
Change Status to Working On-Site

Task is created without an address.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.