HTML Service Request Charges Invoice Link Does Not Retrieve The Correct Invoice (Doc ID 2948773.1)

Last updated on JUNE 20, 2023

Applies to:

Symptoms

After running Autoinvoice Program, the invoice number appears as a hyperlink in the actual charges section. When clicking on the Invoice Number link, it returns the wrong invoice.

The Link drill down should show correct Invoice.

STEPS
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1) (R) Customer Support Specialist
2) (N) Home > Agent Dashboard
3) Create a Service Request
4) Select Actions> 'Charges and Service Logistics' from the drop down
5) Create a New Charge Line and Submit
6) Book and Ship the charge line in Order Management
7) Run AR Autoinvoice Program.
8) Re-Open the Charges Page in the Customer Support Specialist Responsibility
9) The Invoice Number Hyperlink is Present, but the Drill Down Opens a Different Invoice

Changes

Cause

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