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End Dated Resource is Still Being Assigned Work Items (Doc ID 2949770.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Advanced Collections - Version 12.1.3 to 12.2.12 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

After end dating a Collector Resource, or the Resource as part of a group, that Resource is still being assigned strategy work items.


Steps to Reproduce:

Responsibility: CRM Administrator
Navigation
: Resource Manager > Maintain Resources > Resources (if the resource is only defined as an individual)
Navigation: Resource Manager > Maintain Resources > Groups (if the resource is part of a group)

  1. Query the Resource and enter an End Date of today (sysdate) and save.
  2. Or if the Resource is part of a group, query the Group name, select the Resource, click on the Roles tab and enter an 'End Date' for any Collections roles.
  3. Run IEX: Strategy Management and see that the end date Resource is assigned new work items as of today, the same day they were end dated.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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