My Oracle Support Banner

Error When Making Payment FRM-40735 WHEN-VALIDATE-ITEM Trigger Raised Unhandled Exception ORA-06502 (Doc ID 2950271.1)

Last updated on MAY 24, 2023

Applies to:

Oracle Advanced Collections - Version 12.1.3 to 12.2.12 [Release 12.1 to 12.2]
Information in this document applies to any platform.


When trying to make a payment by credit card in Advanced Collections, the following error occurs when CARD_ISSUER_CODE is greater than 10 characters in length.

FRM-40735: WHEN-VALIDATE-ITEM trigger raised unhandled exception ORA-06502

Steps to Reproduce:

Responsibility: Collections Agent
: Collections

  1. Select an invoice and then select the Payment Processing tab.
  2. Enter the Credit Card and select a credit card that has a CARD_ISSUER_CODE that is > 10 characters in length (CREDIT_CARD_SAMPLE for example)


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Still Have Questions?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.