Form Validate Failures Error When Entering New Problem Codes In The HTML Setup, Problem Code Page Accessed From Customer Support Responsibility (Doc ID 2950418.1)

Last updated on JUNE 09, 2023

Applies to:

Symptoms

When attempting to enter new problem codes in Customer Support Responsibility from the Html Setup Problem Code page, the following errors are thrown

ERROR
-----------------------
Form Validation Failures,
A value must be entered for lookup code
A value must be entered for meaning


The issue can be reproduced at will with the following steps:

1) Customer support (R)
2) Setup(N) Definitions - Html Setup
3) Access the Problem codes page
4) Enter values for Code, Meaning and Description field and then click apply when the errors are thrown

Changes

Cause

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