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Form Validate Failures Error When Entering New Problem Codes In The HTML Setup, Problem Code Page Accessed From Customer Support Responsibility (Doc ID 2950418.1)

Last updated on JUNE 09, 2023

Applies to:

Oracle Customer Support - Version 12.2.10 and later
Information in this document applies to any platform.


When attempting to enter new problem codes in Customer Support Responsibility from the Html Setup Problem Code page, the following errors are thrown

Form Validation Failures,
A value must be entered for lookup code
A value must be entered for meaning

The issue can be reproduced at will with the following steps:

1) Customer support (R)
2) Setup(N) Definitions - Html Setup
3) Access the Problem codes page
4) Enter values for Code, Meaning and Description field and then click apply when the errors are thrown




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