How to Diagnose No Approver Found (Document Status Remains Incomplete with No Action Taken) and Build Default Approval List Failures in the Purchasing Approval Workflow (Doc ID 295153.1)

Last updated on DECEMBER 10, 2024

Applies to:

Oracle iProcurement - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Oracle Purchasing - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Purpose

This document is intended as a functional and technical troubleshooting document to help users find solutions for scenarios where a purchase order or requisition is submitted for approval and the workflow fails building the list of users that need to approve the document. The scenarios are:

a. Approval workflow fails with errors in the build default approval list activity
b. Approval workflow sends a "No approver found" workflow notification to the preparer and document remains in Incomplete or Requires Reapproval status.
c. iProcurement displays any of these errors when submitting the requisition for approval:

- Approval List could not be generated
- You do not have the authority to approve this requisition and an Approval List was not created automatically'
- An error has occurred in building your approver hierarchy

If using AME, refer to <Note 1437183.1> AME : How to Diagnose Issues With the Default Approver List in Purchasing When Using Approvals Management