My Oracle Support Banner

How to Diagnose No Approver Found (Document Status Remains Incomplete with No Action Taken) and Build Default Approval List Failures in the Purchasing Approval Workflow (Doc ID 295153.1)

Last updated on JANUARY 17, 2019

Applies to:

Oracle iProcurement - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Oracle Purchasing - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Purpose



This document is intended as a functional and technical troubleshooting document to help users find solutions for scenarios where a purchase order or requisition is submitted for approval and the workflow fails building the list of users that need to approve the document. The scenarios are:

a. Approval workflow fails with errors in the build default approval list activity
b. Approval workflow sends a "No approver found" workflow notification to the preparer and document remains in Incomplete or Requires Reapproval status.
c. iProcurement displays any of these errors when submitting the requisition for approval:
- Approval List could not be generated
- You do not have the authority to approve this requisition and an Approval List was not created automatically'
- An error has occurred in building your approver hierarchy

If using AME, refer to <Note 1437183.1> AME : How to Diagnose Issues With the Default Approver List in Purchasing When Using Approvals Management

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 INSTRUCTIONS FOR THE READER
 OVERVIEW
 EXAMPLE OF HOW APPROVAL LIST IS BUILT WHEN USING EMPLOYEE SUPERVISOR
 EXAMPLE OF HOW THE APPROVAL LIST IS BUILT WHEN USING POSITION HIERARCHIES
 USER SETUP
 ACCOUNT AND APPROVAL GROUPS SETUP
 GENERAL SETUP
 USING APPROVAL CHAIN DIAGNOSTIC or PO APPROVAL ANALYZER (For Release 12.x and 12.1.x)
 APPROVAL CHAIN DIAGNOSTIC
 PO APPROVAL ANALYZER
 IS ISSUE HAPPENING FOR ALL DOCUMENTS?
 RECOMMENDED PATCHES
 LOGGING
 DOCUMENTATION
 Still Have Questions?
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.