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Cannot Create or Update Addresses In Contact Center (CSCCCCRC) (Doc ID 295210.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Care - Version 11.5.10 and later
Information in this document applies to any platform.


Within the Contact Center addresses tab, it is not possible to update or add addresses.
Trying to add a new address line errors:

"FRM-41051: You cannot create records here
(R) Customer Support -> Contact Center -> Address Tab
Select Address line and attempt to create new line.  Error occurs.


Upgraded to 11.5.10


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