In Oracle iProcurement, the iProcurement Home Page Fails to Load and Results in a Web Browser Error Appearing - 404--Not Found (Doc ID 2952768.1)

Last updated on MAY 31, 2023

Applies to:

Symptoms

In Oracle iProcurement, Release 12.2.9 with the R12.2.11 ATG/FND/Framework code level, the iProcurement shopping home page does not load.
A browser error message appears.

Due to this issue, users cannot access iProcurement.


ERROR

Error 404--Not Found


From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.4.5 404 Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.



Steps To Reproduce

The issue can be reproduced at will with the following steps:
1. Log in to Oracle Applications.
2. Navigate to the seeded iProcurement responsibility > iProcurement Home Page.
3. On the Shopping home page, the tabs and subtabs do appear and can see the page is:
https://[server].[domain].[ext]/OA_HTML/OA.jsp?page=/oracle/apps/icx/icatalog/shopping/webui/ShoppingHomePG

In the main page area, the browser error information is displayed, instead of displaying the expected details and regions of the iProcurement Home Page.

Changes

The business has disabled usage of Enterprise Command Center (ECC) in the new environment.

Cause

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