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Applied Credit Memo Without Revenue Recognized Created for an Invoice With Revenue Fully Recognized (Doc ID 2954278.1)

Last updated on OCTOBER 26, 2023

Applies to:

Oracle Receivables - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

Create an Applied Credit Memo for an Invoice with Rules and/or Differed Revenue and with revenue fully recognized.

When checking the distributions, it can be seen that the full Credit Memo lines amount is on Unearned Revenue Account.
In Revenue Accounting Manager (RAM) Wizard, the 'Manage Revenue' button is not available for the Credit Memo.

STEPS TO REPRODUCE

The issue can be reproduced at will with the following steps:
Responsibility: Receivables Manager
Navigation: Menu > View > Requests > Submit a New Request... > Single Request
1. Select from LOV > Autoinvoice Import program
2. Provide the parameters > [B] Submit
3. Verify the distributions of the new Credit Memo created for an Invoice with revenue fully recognized

OR

Responsibility: Receivables Manager
Navigation: Transactions > Transactions
1. Query an Invoice with Revenue Recognized
2. Actions > Credit
3. Verify the distributions of the new Credit Memo created

Changes

 No change.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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