Multiple Lines Are Getting Created on Standard Warranties from OM
(Doc ID 2955773.1)
Last updated on JUNE 15, 2023
Applies to:
Oracle Service Contracts - Version 12.2 and laterInformation in this document applies to any platform.
Symptoms
Multiple Warranty lines are getting created when Sales Order lines with multiple quantities are being shipped from Order Management. One Warranty line, with several sublines, one for each serialized item, should be created.
STEPS
1. Create a Sales Order with a line having more than one quantity.
2. Fulfill and ship the line.
3. A Warranty contract is created with multiple warranty lines.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |