Invoice Number Is Getting Displayed Instead Of Account Number In iReceivable Self Registration (Doc ID 2955926.1)

Last updated on JUNE 19, 2023

Applies to:

Symptoms

During self-registration, after customer responds the challenge question, the page shows the invoice number, instead of the account number


The issue can be reproduced at will with the following steps:

Go to Self-Registration link and enter the following:

Identify By: Invoices
Value: <Enter the number of the invoice>
Email Address: <Enter your email>
Re-enter Email Address: <Enter your email>
Click Next

Enter your account number
Click Next

Select your location
Click Next and Enter your user information (First name, last name, password)
Click Next

The following appears:

Account Number = 12346 <=== but this is the invoice number.

Changes

Cause

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