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Covered Site Contracts Not Showing In Service Request form (Doc ID 295669.1)

Last updated on JUNE 05, 2023

Applies to:

Oracle Service Contracts - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

 A Service Contract with a Coverage level of Covered Site is created and activated.

It is expected that this Contract would be available for selection in the Service Request form under Customer Support Responsibility even if there are no Products installed at that site.

However when the user accesses the Service Request form up and attempts to create a Service Request for the Customer / Site, the Contract having the coverage level of 'Covered Site' is not available to choose in the Contracts Block.

Cause

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