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Needs to Cancel Unwanted Delivery Detail in Backordered Status Where Associated Order Line is in Closed Status (Doc ID 2957833.1)

Last updated on FEBRUARY 20, 2024

Applies to:

Oracle Shipping Execution - Version 12.2.7 and later
Oracle Order Management - Version 12.2.8 to 12.2.8 [Release 12.2]
Information in this document applies to any platform.

Symptoms

Sales order lines are shipped completely and in Closed status with Additional delivery detail in backordered status

The issue can be reproduced at will with the following steps:

  1. Go to Order Management Responsibility>Orders,Returns>Sales Orders
  2. Create the Sales order
  3. Complete the shipping process
  4. Notice the status of line is Closed
  5. Go to Shipping>Transactions
  6. Query the delivery detail by entering Sales Order number and click on Find button
  7. Notice the status of two delivery details one in Shipped status with full quantity and other in Backordered status

 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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