Close Service Requests (SR) in Mass Service Request Update Form Error: "API Error (CS_ServiceRequest_UTIL.Validate_Type)" (Doc ID 295967.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Customer Support - Version 11.5.10.2 and later
Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

Error when trying to close Service Requests (SRs) in mass Service Request Update form.

Error

Error : API Error (CS_ServiceRequest_UTIL.Validate_Type): Possible reasons for the error include:
- Responsibility does not have access to the SR Type. 
- Given SR Type is invalid API Programming Error: CS_ServiceRequest_UTIL.Validate_Type.

 

Steps to Reproduce

  1. Responsibility: Customer Support
  2. Navigation: Mass update Service Request > Searching records based on Date and Status
  3. Records are fetching
  4. Try to update the SR's 
  5. Receive error


This error can also happen on executing the CS_SERVICEREQUEST_PUB.Create_ServiceRequest API.

Return Status : E, MSG CT: 1
Inserted request id :-CS Inserted request num :
Current operations cannot be performed.Possible reasons are :
- Responsibility does not have access to the SR Type
- Given SR Type is invalid
API Programming
Error: CS_ServiceRequest_UTIL.Validate_Type 1.
PL/SQL procedure successfully completed.

 

Cause

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