Close Service Requests (SR) in Mass Service Request Update Form Error: "API Error (CS_ServiceRequest_UTIL.Validate_Type)"
(Doc ID 295967.1)
Last updated on AUGUST 15, 2023
Applies to:Oracle Customer Support - Version 220.127.116.11 and later
Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.
Error when trying to close Service Requests (SRs) in mass Service Request Update form.
API Error (CS_ServiceRequest_UTIL.Validate_Type): Possible reasons for the error include:
- Responsibility does not have access to the SR Type.
- Given SR Type is invalid API Programming Error: CS_ServiceRequest_UTIL.Validate_Type.
Steps to Reproduce
- Responsibility: Customer Support
- Navigation: Mass update Service Request > Searching records based on Date and Status
- Records are fetching
- Try to update the SR's
=> Receive error.
This error can also happen on executing the CS_SERVICEREQUEST_PUB.Create_ServiceRequest API.
Return Status : E, MSG CT: 1
Inserted request id :-CS Inserted request num :
Current operations cannot be performed.Possible reasons are :
- Responsibility does not have access to the SR Type
- Given SR Type is invalid
Error: CS_ServiceRequest_UTIL.Validate_Type 1.
PL/SQL procedure successfully completed.
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