Short Payment Claim Remains Open After Invoice Fully Paid (Doc ID 2960526.1)

Last updated on AUGUST 21, 2023

Applies to:

Symptoms

Short Payment claim remains open even after the invoice is fully paid in Trade Management.

Expect the claim to be cancelled automatically.


The issue can be reproduced at will with the following steps:
1. Login to EBS Applications
2. Go to Accounts Receivables responsibility and Create Invoice for a customer
3. Pay the invoice partially using one customer payment and create a short payment claim in trade management. claim is in open status.
4. Pay the remaining amount on customer invoice using a new cash receipt.  Now the invoice is fully paid and expect the claim to be cancelled. But the claim remains open.

 

Cause

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