Service: Debrief Line From Field Service or Depot Repair Not Updatable In SR Charges Tab (Doc ID 296225.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 25-Dec-2013***


Symptoms

It's not possible to update fields in SR charges tab for lines created from Debrief.

STEPS:
Create a Service Request. Add a Task to that Request. Debrief the Task.
Lines get imported into Service Request.
Lines cannot be updated in Charges tab.  Cannot change Service Activity or Operating Unit values.

QUESTION:
Lines added in Charges form are updateble. Why isn't the same true for lines created via Debrief (Field Service Report).




Changes

These fields were previously updateable prior to 11.5.9 for Debrief and 11.5.10 for Depot.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms