Users are Unable to Process Claims - 'Backend Server Error' (Doc ID 2963609.1)

Last updated on AUGUST 02, 2023

Applies to:

Oracle Trade Management - Version 12.2.10 and later
Information in this document applies to any platform.

Users are seeing a 'NO BACKEND SERVER AVAILABLE FOR CONNECTION' when attempting to process a claim.

Steps:

1. Channel revenue management
2. Claim
3. Mass settlement
4. Create
5. Put numbers and press search
6. Get an error

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In this Document

Symptoms

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