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Unable To Change Quantity For Extended Warranty On Sales Order Line (Doc ID 2963843.1)

Last updated on AUGUST 02, 2023

Applies to:

Oracle Order Management - Version 12.2.12 and later
Information in this document applies to any platform.


In the Quick Order Organizer screen: when attempting to modify the quantity in one order line, the ERROR is reported by the application.

Not a valid Service Item Quantity. Updated to product quantity

The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns--> Quick Order Organizer
3. Search order for a particular date
4. The ERROR occurs when is attempted to add a line with different ordered quantity for the Extended Warranty


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