Mobile Maintenance Offline Initial Device Sync Is Failing For Some Users (Doc ID 2964212.1)

Last updated on AUGUST 04, 2023

Applies to:

Symptoms

When attempting to perform Mobile maintenance offline initial device synchronization,
the following error occurs. This is failing for some but not all users.

ERROR

error: Alert. There has been a synchronization error. Please contact the system administrator.

OMFS_Synchronizer:Synchronizer.fireSyncEvent() - Received event of type:SYNC_SERVER_CONC_STATUS :: Name:R|Running|R| Normal
[SEVERE - oracle.adfmf.application - LoginHelper$1 - testEventSub()] ###Received event of type:SYNC_SERVER_CONC_STATUS :: Name:R|Running|R| Normal###
java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor229.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at oracle.adfmf.framework.contract.adf.application.GenericInvokeRequestHandler.invoke(Unknown Source)
at oracle.adfmf.framework.contract.adf.application.EmbeddedGenericInvokeRequestHandler.invoke(Unknown Source)
at oracle.adfmf.framework.contract.adf.application.GenericInvokeRequestHandler.invoke(Unknown Source)
at oracle.adfmf.framework.contract.adf.application.GenericInvokeRequestHandler.process(Unknown Source)
at oracle.adfmf.framework.FeatureContext.handle(Unknown Source)
at oracle.adfmf.framework.FeatureContextMessageHandler._handleRequestMessage(Unknown Source)
at oracle.adfmf.framework.FeatureContextMessageHandler._handleMessage(Unknown Source)
at oracle.adfmf.framework.FeatureContextMessageHandler._handleMessages(Unknown Source)
at oracle.adfmf.framework.FeatureContextMessageHandler.lambda$run$0(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: ERROR [oracle.adfmf.framework.exception.AdfException] - java.lang.NullPointerException
at oracle.maf.impl.amx.Dispatch._getOrCreateAdfException(Unknown Source)
at oracle.maf.impl.amx.Dispatch.processAmxEvent(Unknown Source)
... 15 more
Caused by: java.lang.NullPointerException
at oracle.maf.impl.amx.taghandler.ListViewTagHandler._handleRangeChangeEvent(Unknown Source)
at oracle.maf.impl.amx.taghandler.ListViewTagHandler.handleAmxEvent(Unknown Source)
... 16 more
[SEVERE - oracle.adfmf.framework - GenericInvokeRequestHandler - invoke] InvocationTargetException Error: oracle.adfmf.framework.exception.AdfException
[SEVERE - oracle.adfmf.framework - GenericInvokeRequestHandler - process] Process AdfException caught: oracle.adfmf.framework.exception.AdfException



STEPS

1. Log in to the mobile Maintenance app.
2. Go to Settings > turn Offline on
3. Log in again
4. Synchronization Progress page displays: Preparing
After several minutes, an error message shows up:
"Sorry, could not read sync-ed data"

Changes

Cause

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