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Relationship Plan Pop Up Alert Does Not Pop Up (Doc ID 296476.1)

Last updated on FEBRUARY 11, 2021

Applies to:

Oracle Customer Care - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Unable to have relationship plan to pop up an alert in Contact Center or Service Request form.

Setup of Relationship plan to generate pop up alert has been done as per "FAQ: How do I set up Relationship Plans to pop up an alert?" under "Section-B: Frequently Asked Questions About Setting
Up Relationship Plans" of "Oracle TeleService Implementation Guide (Part No. B10653-01)"
But there is no pop up alert happening.

Changes

 

Cause

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