Emails Not Reaching Email Center Account Queue Due To Error "DIA: Unknown Exception Encountered In Rule Execution" (Doc ID 296481.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
*** Checked for Relevance on 28-May-2012 ***


Symptoms

Emails reach the Inbox of the master email accounts but do not appear in the Email Center Agent Console message queue. 

The Postman Log reports the error "DIA: Unknown exception encountered in rule execution".

Cause

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