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Emails Not Reaching Email Center Account Queue Due To Error "DIA: Unknown Exception Encountered In Rule Execution" (Doc ID 296481.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Email Center - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Emails reach the Inbox of the master email accounts but do not appear in the Email Center Agent Console message queue. 

The Postman Log reports the error "DIA: Unknown exception encountered in rule execution".

Cause

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