My Oracle Support Banner

R12: AP: Unable to Cancel a Payment Request Invoice with Error: "This invoice cannot be cancelled because the source transaction could not be reversed." (Doc ID 2965440.1)

Last updated on JANUARY 09, 2024

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

User is unable to cancel a Payment Request invoice created from AR Refund request due to error

ERROR
-----------------------
This invoice cannot be cancelled because the source transaction could not be reversed.

From FND Debug

ar.plsql.ar_refunds_grp.subscribeto_invoice_event.begin ar_refunds_grp.subscribeto_invoice_event()+

AP.PLSQL.AP_CANCEL_PKG.Ap_Cancel_Single_Invoice A receivable application corresponding to this payables invoice does not exist.


The issue can be reproduced at will with the following steps:
1. Payables Responsibility > Invoices > Query the Invoice in issue.
2. Click on Actions and cancel. Error is displayed

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.