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Not Able To Create Return Sales Order By Entering Reference Of Old Sales Order: You Cannot Return An Unbooked Sales Order Line (Doc ID 2966393.1)

Last updated on AUGUST 15, 2023

Applies to:

Oracle Order Management - Version 12.2.8 and later
Information in this document applies to any platform.


On : 12.2.8 version, Transaction Entry

When attempting to create a referenced RMA,
the following error occurs.

You cannot return an unbooked sales order line.

The issue can be reproduced at will with the following steps:
1. create an order and progress, interface and finalize/close the order
2. create RMA and try to reference the original order/line
3. when trying to save the line, error appears


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