Not Able To Create Return Sales Order By Entering Reference Of Old Sales Order: You Cannot Return An Unbooked Sales Order Line
(Doc ID 2966393.1)
Last updated on AUGUST 15, 2023
Applies to:
Oracle Order Management - Version 12.2.8 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.8 version, Transaction Entry
When attempting to create a referenced RMA,
the following error occurs.
ERROR
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You cannot return an unbooked sales order line.
STEPS
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The issue can be reproduced at will with the following steps:
1. create an order and progress, interface and finalize/close the order
2. create RMA and try to reference the original order/line
3. when trying to save the line, error appears
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |