Random Sold_To Address Not Assoicated to Customer is Selected and Sent to GTM During Order Export Compliance Screening (Doc ID 2966446.1)

Last updated on AUGUST 18, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Order fails to create in Global Trade Management (GTM) due to invalid address being sent as a Sold_To address, but this address does not exist in GTM.
Address picked as Sold_To address is not visible or related to the specific customer record for which the order was entered for.
Code is not checking if the sold_to address being selected is associated with customer account or not.



EXPECTED BEHAVIOR
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Expect that export compliance would check and verify that the sold_to address chosen is associated with customer on the sales order.


STEPS
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1) Order Management Super User Responsibility
2) Order Organizer > Enter new Sales order with Export Compliance workflow
3) Book the order
4) Order is sent to GTM for export compliance screening.
5) Fails due to random, unassociated sold_to address.

Changes

Cause

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