Workflow Approval Enabled Cycle Count Throws Non User Friendly Error Message In Approval Notification When Reservation Exists Against The Item. Error: 'Wf_Engine_Util.Function_Call(INVCCAP.Update_CC_Status_Approved' (Doc ID 2966549.1)

Last updated on AUGUST 14, 2023

Applies to:

Symptoms

Workflow approval enabled cycle count throws non user friendly error message in approval notification when reservation exists against the item.

If the cycle count approval workflow is enabled and if there is any reservation existing against any item, then cycle count approval workflow ends in error. And it throws a non user friendly error message in approval notification.

Without the workflow, cycle count approval form system behaves per Doc ID 388565.1 with message 'You Are Trying To Perform Cycle Counting Adjustment For Material That Has Reservations / Allocations Against It'. The expectation is system should throw an error message similar to this when workflow approval is enabled.

ERROR
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The issue can be reproduced at will with the following steps:
1. Create a cycle count entry having reservation. (Navigation: Inventory -> Counting -> Cycle Counting -> Cycle Counts)
2. Go to approval form to approve the created entry. (Navigation: Inventory -> Counting -> Cycle Counting -> Approve Counts)
3. See that adjustments are not posted and workflow ends in error. (Navigation: Workflow Administrator -> Administrator workflow -> Status Monitor)  error: 'Wf_Engine_Util.Function_Call(INVCCAP.Update_CC_Status_Approved'

Changes

Cause

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