Return to Note(RTN) Invoice is Generated When a Prepayment is Applied to a Standard Invoice With 'Never Validated' Status. (Doc ID 2967200.1)

Last updated on AUGUST 16, 2023

Applies to:

Symptoms

The system is generating the RTN invoice when a prepayment is applied on a standard invoice with 'Never Validated' status.
Ideally the system should only generate the RTN invoice when the prepayment is applied to an invoice with 'Validated' status.

The issue can be reproduced at will with the following steps:
1. Navigate to India Local Payables responsibility.
2. Invoices-> Entry-> Invoices.
3. Query the standard invoice which is in 'Never Validated' status on which prepayment needs to be applied.
4. Apply the prepayment.
5. RTN invoices are generated by the system.

Cause

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